D E M E N T E D P E N G U I N . N E T

August 20, 2007

Get a load of this crap

Filed under: Uncategorized — admin @ 6:52 pm

This is the latest email I’ve received from Yahoo regarding my complaint that the POPBY.com emails are being marked as bulk emails. This has been going on since the beginning of June so there’s a lot of history here, but this is kind of a typical exchange between Yahoo “support” and myself. My response is at the bottom:

On 8/20/07, Yahoo! Mail wrote:

Hello,

We appreciate your patience. I am following up on your submission of IP address for whitelisting for xx.xx.xxx.xx

Our extended monitoring period has not yielded any considerable user feedback for the mail server you provided that would warrant promotion to our whitelist. It appears that, either these servers are inactive, or our users deem that the mailings from your IP address are being directed to the correct folder. As such, we are unable to move your server to the whitelist at this time.

Do keep in mind that our SpamGuard technology will continually monitor user feedback pertaining to emails coming from your mail server and the user feedback we receive will be one of the factors that will influence where your emails are most appropriately delivered.

Note: If you wish to ensure that your users get your emails in their Inbox, you may want to ask your subscribers to set up a filter in Yahoo! Mail specifically for your emails, or have them add your email address(es) to their Yahoo! Address Book.

We appreciate your cooperation and patience throughout this process.

Thank you again for contacting Yahoo! Mail.

Regards,

Thomas Immer

Yahoo! Customer Care

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

On 8/20/07, Chris Collier wrote:
Are you serious? So no feedback from people who use Yahoo – including no complaints mind you – is not good enough to whitelist emails from my domain?? We don’t send spam and have proven that, we don’t abuse people’s email addresses and have proven that, we are a business selling party favors for Christ’s sake. I’ve complied with your rules and requests, and have done what I can to prevent my businesses emails from being marked as spam. How can you possibly tell me that I’m a potential spammer when I send 20-30 emails a month? On top of that, the emails we send are initiated by the customer! Even though it’s only a handful, those 20-30 emails could mean potential sales, sales that could be vital to our continued growth. We are a very small business and every order counts at this stage of our development.

I just want to make sure I understand your response correctly. What you are basically saying is that my business isn’t important enough to those who use Yahoo to invoke a reaction to our emails (either for or against) and so, likewise, it’s not important enough to Yahoo to extend us some courtesy and allow our emails to be delivered. Also, the fact that we don’t send enough email prevents us a reprieve to the email whitelist – which seems more than a little backwards to me. How can a new business be viewed as the bad guy and be subjected to such ridiculous treatment? Don’t new businesses have a hard enough time as it is without this kind of treatment? I understand the precaution you’re taking to protect your customers, but why is it that you have all these rules that need to be followed to verify that emails being sent are legitimate, but then still deny the request when that has been done?

What ever happened to “Innocent until proven guilty”.

No Comments »

No comments yet.

RSS feed for comments on this post. TrackBack URL

Leave a comment

Powered by WordPress